WBB's Thought Leadership

Case Study: VHA Office of Connected Health/Care

January 19


  • Establish a startup Connected Health Program Office in less than 1 year 
  • Coordinate digital health programs: PHR/myHealtheVet, telehealth, kiosks, mobile health, innovations
  • Manage portfolio and enhance leveraging of patient-centered digital products
  • Expand care, improve patient engagement, improve health and provider efficiency
  • Sustain Program Strategies, Operations, Governance, Program  Change Integration, and Merger with Telehealth


  • Provided Connected Health Strategy Support (Environmental Scan, Roadmap, Executive Inputs)
  • Supported Program  Planning, Reviews, Budget, Acquisition, Organization Design, and Agile Strategies
  • Provided Communications and Change Integration Support
  • Formulated and Implemented Connected Health Governance Strategy
  • Developed Connected Health CONOPS and Vision
  • Provided SMEs, Shared Connected Health/Care Best Practices, and Thought Leadership
  • Developed and Implemented Connected Health/Care Operating Plan and Performance Management


  • Rapidly established CH Program Office and Governance within 6 months meeting executive directive
  • Supported over 5 acquisitions (PWS inputs) in 9 months leading to awards
  • Coordinated the formulation of strategy and messaging within 6 months
  • Enabled client recognition at public and industry events
  • Institutionalized Connected Health/Care Operating Plan with Performance Measures, and alignment to Choice Act, myVA,  VHA Blueprint for Excellence Strategies, and  Undersecretary’s priorities
  • Enabled launch of mhealth pilots for evaluation and adoption (Caregiver Pilot)
  • Identified and  advocated alternate acquisition vehicles leading to faster task order awards



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