WBB's Thought Leadership

Case Study: VHA Product Effectiveness Organizational Knowledge Management Execution

January 19

CHALLENGE

  • Increase the effectiveness of Veterans Health Administration (VHA) projects by providing decision makers with valuable knowledge from previous and on-going efforts to repeat successes and avoid known pitfalls

SOLUTION

  • Supported the VHA Product Effectiveness (PE) organization in designing and implementing a Knowledge Management (KM) solution including processes and tools for capturing and leveraging lessons learned and best practices
  • Identified learning opportunities, and conducted interviews and facilitated sessions to share lessons
  • Documented lessons learned in reports, analyzed systemic issues and trends, and recommended VHA enterprise improvements
  • Built a KM technology infrastructure for sharing lessons
  • CLIENT RESULTS
  • Increased knowledge sharing on several key projects leading to improvements in performance and progress toward becoming “learning organizations”
  • Strengthened PE partnerships with project teams resulting in earlier application of lessons learned and a greater number of actionable lessons and recommendations, both at the project level and at the VHA executive leadership level

CLIENT RESULTS

  • Increased knowledge sharing on several key projects leading to improvements in performance and progress toward becoming “learning organizations”
  • Strengthened PE partnerships with project teams resulting in earlier application of lessons learned and a greater number of actionable lessons and recommendations, both at the project level and at the VHA executive leadership level

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